CPAP Store Los Angeles – Privacy Policy 

Effective Date: June 1, 2023
Last Updated: July 24, 2025

At CPAP Store Los Angeles, we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your personal and health-related information when you interact with our retail store or website.

1. Information We Collect

We may collect the following types of personal information:

  • Name, phone number, email address, shipping and billing address

  • Payment information (processed through secure third-party gateways)

  • Optional health-related details (e.g., prescription uploads, product preferences)

  • Device type, IP address, browser type, and website usage behavior

2. How We Collect It

We collect your information when you:

  • Place an order in-store or online

  • Submit a contact form or prescription upload

  • Subscribe to SMS or email marketing

  • Contact us via live chat, phone, or email

  • Interact with our website or advertisements

3. How We Use Your Information

We use your data to:

  • Fulfill orders and ship products

  • Provide customer support and respond to inquiries

  • Send order confirmations, receipts, and marketing messages (with consent)

  • Improve website experience and prevent fraud

4. Cookies & Tracking

We use cookies, analytics tools (e.g., Google Analytics, Meta Pixel), and third-party cookies to:

  • Track site activity and user preferences

  • Retarget ads and personalize product recommendations

  • Improve speed, design, and functionality

You can manage cookie settings in your browser.

5. Google AdSense & Ad Tools

We use Google AdSense and similar ad networks. These providers may use cookies to serve ads based on prior visits. You may manage preferences at:

6. Do Not Track (DNT)

We honor DNT browser signals and avoid unnecessary tracking when enabled.

7. Children’s Privacy (COPPA)

We do not knowingly collect personal information from children under the age of 13. Parents may contact us to review or delete information if needed.

8. Health Information Disclaimer

CPAP Store Los Angeles is not a healthcare provider or HIPAA-covered entity. If you share health-related information (e.g., prescriptions), it is used solely to fulfill your product needs. Communications via SMS, email, or WhatsApp are not encrypted. For sensitive inquiries, please call or use secure email.

9. Record Retention

  • Order and payment records: up to 7 years

  • Customer support records: up to 3 years

  • Prescription data: up to 1 year or as required by law

10. Your Privacy Rights (California CCPA & CalOPPA)

If you are a California resident, you have the right to:

  • Know what personal data we collect and how we use it

  • Access, correct, or delete your personal information

  • Opt out of marketing or the sale of data (we do not sell data)

  • File a complaint with the California Attorney General

To submit a request, email us at info@cpapstorelosangeles.com.

11. SMS, Email, and WhatsApp Communications (TCPA & CAN-SPAM)

We comply with TCPA and CAN-SPAM requirements:

  • You will only receive messages if you’ve opted in

  • You can unsubscribe at any time by replying STOP or clicking Unsubscribe

  • Every message includes our contact information

12. Fair Information Practices & Breach Notification

If a data breach occurs, we will notify affected customers via email within 7 business days. You may seek legal remedies if your data has been mishandled.

13. Accessibility

We are committed to digital accessibility. If you require this policy in a different format (e.g., large print), please email info@cpapstorelosangeles.com.

14. Automated Personalization

We use automation for fraud detection, customer support routing, and product recommendations. No legally binding decisions are made without human review.

15. Terms of Use

Your use of our website and services is governed by our Terms of Use, which outlines acceptable use, liability, and more.

16. Updates to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the “Last Updated” date above. Any major changes may be announced on our website.

17. Contact Us

CPAP Store Los Angeles
1551 N La Brea Ave
Los Angeles, CA 90028
Email: info@cpapstorelosangeles.com
Phone: 888-512-7278