Return & Refund Policy
Thanks for shopping at CPAP Store USA and our sister stores. If you are not entirely satisfied with your purchase, we are here to help. Have a question? Customer Service can be reached via email at firstname.lastname@example.org or by phone, at (888) 512-7278 from 9am – 5pm, Monday thru Friday, EST. It is our goal to ensure that you are 100% completely satisfied with your purchase of any of our products. Please contact us with any questions or concerns.
The FDA has a strict guideline against protecting and preventing disease and cross contamination. Therefore, any CPAP products that have been opened cannot be returned for a refund.
- All UNOPENED and UNUSED CPAP/BiPap Units can be returned within the first 3 days of receipt for a full refund or exchange. Units must be returned in their original packaging. (This DOES NOT INCLUDE, masks, accessories, or other disposable items).
- From 3 – 30 days of receipt, UNOPENED CPAP/BiLevel units may be returned for a 30% restocking fee which will be subtracted from the original cost and a credit for the difference will be issued in the same payment method the item was purchased. Shipping costs are not refundable. Please note that any product that has been opened can not be returned. If the products have not been opened then the units must be returned in original packaging. (This DOES NOT INCLUDE, masks, accessories, or other disposable items)
- After 30 days from purchase, CPAP/BiPap units are not returnable.
- All masks, accessories and other disposable items are final sale and are not returnable or exchangeable.
Manufacturers Defects: In the unlikely event that a product is received with a manufactures’ defect, CPAP Store USA and their sister stores will accept returns within 3 days of the original receipt date. Please contact us for trouble shooting and if necessary, a Customer RMA number will be issued after you have been approved for a return or exchange. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you have received it. Do not send returns to us without obtaining authorization first.
Please note that shipping costs to return merchandise is not covered under any warranty situation or any returns or exchanges. You will be responsible for paying for the return shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of and paid shipping will be deducted from your refund. If you have received your product over the weekend or after normal business hours, your case will be handled the following business day.
Defective items to be returned should be sent (only after receiving an RMA number) to:
CPAP Store USA
3325 W Desert Inn Road, suite 201
Las Vegas, NV 89117
Manufacturer Warranties: All new CPAP/BiLevel units carry a manufacturer warranty. If your machine malfunctions, contact our office to verify the warranty status of the unit. Should your unit be under the manufactures’ warranty, our customer support team will assist you in the warranty process and issue a Customer RMA number. Warranty and repair decisions are made solely by the manufacturer. Repair or replacement of the broken machine can take up to 4-6 weeks; customers are responsible for shipping the products. Please note: Manufacturers do not warranty against misuse or any water damage. If the cause of the malfunction is determined to be under the conditions of misuse or water damage, the customer can elect to have the unit repaired as an out of warranty expense.
CPAP Store USA and their sister stores are committed to helping our customers select the right equipment for their needs. We want our customers to be happy with our products and service.